Privacy & Cookie Policy
Isolde Lasoen
Last updated: 8 October 2026
1. Who We Are
This Privacy & Cookie Policy explains how ISOLDE VOF processes personal data when you visit or use the website isoldelasoen.com, subscribe to communications, purchase products, or otherwise interact with Isolde Lasoen online.
The controller responsible for the processing of your personal data is:
ISOLDE VOF
Gustaaf Carelshof 65
9040 Ghent
Belgium
Company number: BE0837.843.834
Email: contact@isoldelasoen.com
2. What Personal Data Do We Process?
Depending on how you interact with us, we may process the following categories of personal data:
Identification and contact details, such as your name and email address.
Information you provide when subscribing to our mailing list or contacting us.
Purchase and transaction information relating to products or merchandise ordered through our online store.
Information necessary to process or fulfil an order, such as billing, delivery and order details.
Technical and usage information about your visit to our website, including information collected through cookies and similar technologies.
Information relating to your preferences and interactions with our website, newsletters, advertisements or social media content.
3. How Do We Collect Personal Data?
Directly from you, for example when you subscribe to our mailing list, contact us, or place an order.
Automatically when you use the website, through cookies, analytics tools and similar technologies.
Through third-party services used on or in connection with the website, where applicable.
4. Why Do We Use Your Personal Data?
4.1 Website
We use personal data to operate, maintain and secure the website, respond to enquiries, understand how the website is used, and improve its content and functionality.
4.2 Mailing List – GoDaddy
We use GoDaddy as our mailing-list service. If you subscribe, we may process your name and/or email address and information about your subscription in order to send you news, music updates, announcements and show information.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at contact@isoldelasoen.com.
4.3 Online Store – SumUp
We use SumUp Store for online sales. When you make a purchase, personal and transaction data may be processed to take and fulfil your order, process payment, provide customer service, comply with accounting and legal obligations, and prevent fraud.
Payment details may be processed directly by SumUp or the relevant payment provider. We do not intend to store complete payment-card details ourselves.
4.4 Ticket Sales
Where tickets for performances are sold through external ticketing platforms or concert venues, the relevant platform or venue may process your personal data under its own privacy policy. Please review the privacy information of the relevant ticket seller before completing a purchase.
4.5 Google Analytics
We use Google Analytics to understand website traffic and usage patterns, such as which pages are visited and how visitors interact with the website. Where consent is legally required, analytics cookies or similar technologies are only used after the necessary consent has been obtained.
4.6 Meta Pixel
We may use the Meta Pixel to measure advertising performance, understand interactions with our website and, where applicable, help deliver or measure relevant advertising on Meta platforms. Where consent is legally required, non-essential tracking is only activated after the necessary consent has been obtained.
5. Legal Bases for Processing
Depending on the circumstances, we process personal data on one or more of the following legal bases under the GDPR:
- Consent – for example, where you subscribe to a mailing list or consent to non-essential cookies.
- Contract – where processing is necessary to provide a product or service you have requested, including processing an online order.
- Legal obligation – where we are required to keep or disclose certain information under applicable law, for example for accounting purposes.
- Legitimate interests – where necessary for the operation, security and improvement of our activities, provided that your interests and fundamental rights do not override those interests.
6. Cookies and Similar Technologies
The website may use cookies and similar technologies. Cookies are small files stored on your device that can help a website remember settings, enable functionality, measure website use, or support marketing activities.
Cookies may include:
- Strictly necessary cookies, which are required for the website to function.
- Preference or functionality cookies, which support features and settings.
- Analytics cookies, including Google Analytics, used to understand website usage.
- Marketing or advertising technologies, including Meta Pixel, used to measure or support advertising activities.
Where required by applicable law, non-essential cookies and similar technologies will only be placed or activated after you have given the necessary consent. You can manage cookies through the website's cookie controls, where available, and through your browser settings.
7. Google Analytics
Google Analytics is provided by Google. It may process information about your use of the website, such as device and usage information, in accordance with Google's applicable terms and privacy documentation. We use Analytics for aggregated website measurement and improvement. Where legally required, we request consent before activating non-essential analytics technologies.
8. Meta Pixel
Meta Pixel is a technology provided by Meta Platforms. It can help us understand actions taken on our website following interactions with Meta content or advertising and can support measurement of advertising campaigns. Where legally required, we request consent before activating this technology.
9. Social Media and Embedded Content
The website may contain links to or embedded content from social media and streaming platforms, including Instagram, Facebook, Spotify and YouTube.
When you interact with such third-party content, those providers may receive information about your visit or interaction, depending on how the content is technically embedded and on your settings. Their own privacy policies apply to their processing of personal data.
10. Who Do We Share Personal Data With?
We do not sell your personal data. We may share personal data, where necessary and proportionate, with service providers and other parties involved in operating our activities, including:
GoDaddy, for mailing-list and related website services. SumUp and relevant payment providers, for online sales and payment processing. Ticketing platforms and concert venues, where they process data for ticket purchases. Google, in connection with Google Analytics. Meta, in connection with Meta Pixel and related services. Website hosting, IT, security, accounting and professional service providers where necessary. Public authorities or other parties where disclosure is required by law. Where third parties process personal data on our behalf, we seek to ensure that appropriate contractual and legal safeguards are in place.
11. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we will rely on an applicable legal transfer mechanism, such as an adequacy decision or appropriate safeguards such as Standard Contractual Clauses, where required by the GDPR.
12. How Long Do We Keep Your Personal Data?
We keep personal data only for as long as necessary for the purposes described in this policy, taking into account legal, accounting, contractual and operational requirements.
Mailing-list data is generally retained until you unsubscribe, unless we have another lawful reason to retain it. Order and accounting information may be retained for as long as necessary to meet legal and tax obligations. Analytics and marketing data are retained according to the applicable settings and retention periods of the relevant services.
13. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
14. Your Rights
Subject to the conditions and limitations provided by the GDPR, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing, including processing based on legitimate interests or direct marketing.
- Request data portability where the applicable legal conditions are met.
Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. To exercise your rights, contact us at contact@isoldelasoen.com. We may need to verify your identity before responding to a request.
15. Marketing Communications
If you subscribe to our mailing list, we may send you news, music updates and information about shows or other activities. You can unsubscribe at any time. We will not continue sending marketing communications after a valid unsubscribe request, except where another lawful basis permits a communication.
16. Children
Our website and services are not specifically directed at children. We do not knowingly collect personal data from children without an appropriate legal basis or, where required, parental or guardian involvement. If you believe that a child has provided personal data to us improperly, please contact us.
17. External Websites
Our website may contain links to third-party websites, including social media platforms, ticketing websites and other services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing personal data.
18. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time, for example when our services, website, technologies or legal obligations change. The latest version will be made available on the website and will indicate the date on which it was last updated.
19. Complaints
If you have concerns about how we process your personal data, please contact us first at contact@isoldelasoen.com so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données):
Drukpersstraat 35, 1000 Brussels, Belgium
Email: contact@apd-gba.be
Telephone: +32 (0)2 274 48 00
20. Contact
For questions about this Privacy & Cookie Policy or the processing of your personal data, please contact:
ISOLDE VOF
Gustaaf Carelshof 65
9040 Ghent
Belgium
Company number: BE0837.843.834
Email: contact@isoldelasoen.com
This document is intended as a practical privacy and cookie policy based on the information provided about the website and services. It should be kept consistent with the website's actual technical configuration, cookie banner, consent settings and contracts with third-party providers. It is not a substitute for tailored legal advice.
